Privacy Policy – Supreme Mortgage and Finance
Supreme Mortgage and Finance provides tailored financial and mortgage advice supported by professional guidance to help clients make informed decisions when purchasing property or arranging finance. Whether you are a first home buyer or an experienced property investor, our expert advice and end-to-end support can give you a clear advantage in navigating the property market. We offer personalised assistance and coordinate the entire home loan process to reduce stress and simplify your journey.
Commitment to Privacy
At Supreme Mortgage and Finance, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Personal Information
We may collect personal information from you through various channels, including telephone conversations, our website, and correspondence, and application forms.
The types of personal information we may collect are not limited to:
- Your full name
- Residential and postal address
- Telephone number and email address
- Employment and income details
- Financial and credit-related information
Where we request personal information, we will clearly identify what information is required for service delivery and what information is optional. If you choose not to provide certain optional details, it may limit our ability to provide you with complete services or financial assistance.
Use of Personal Information
We collect and use your personal information for the following purposes:
- To conduct our business and provide mortgage and finance services
- To complete loan applications and related transactions
- To communicate with lenders, financial institutions, and related third parties as part of the loan process
- To provide you with relevant information about our products and services
- For internal business purposes such as administration, marketing, planning, product development, and research
Marketing Communications
You may opt out of marketing or promotional communications from us at any time, except where such communication is necessary for the delivery or completion of our services.
To opt out, you may contact us directly using the details provided below.
Disclosure of Information
We respect your privacy and do not sell or trade your personal information to third parties.
We may disclose your personal information where necessary to:
- Work with lenders, banks, and financial institutions to process your application
- Engage with third parties involved in your property or finance transaction
- Comply with legal or regulatory requirements
In all such cases, we ensure that only the minimum necessary information is shared, and all third parties are required to handle your information in a strictly confidential manner and are legally accountable for such purposes.
Access and Correction of Information
You may request access to the personal information we hold about you at any time. Upon request, we will aim to provide this information within 30 days.
A reasonable administrative fee may apply to cover the cost of retrieving and providing this information.
If you believe that any information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it.
Data Security
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our security measures include:
- Password-protected systems
- Secure firewalls and network protection
- Restricted access to authorised personnel only
- Staff confidentiality obligations as part of employment contracts
Data Retention and Disposal
We will retain your personal information for as long as required for business or legal purposes. Once information is no longer needed, we will take reasonable steps to securely destroy or de-identify your personal information.
Complaints and Contact
If you have any questions, wish to access your information, or would like to make a complaint regarding your privacy, you can contact us at: